Welcome to The Race Specialists, your premier destination for exclusive access to racing events and more. Our General Terms and Conditions (GTC) are designed to ensure a clear understanding of the mutual obligations and expectations involved in the sale and brokerage of tickets, other products, services, and attendance at events.
Effective Date: These GTC come into effect for all orders placed from 1 February 2024, superseding any previous versions, such as the one from 19 June 2023.
1. Contractual Framework
1.1 Scope of GTC: These comprehensive GTC cover:
- The direct sale of tickets/access authorizations, such as wristbands for various events, alongside other products and services offered directly by The Race Specialists.
- Transactions involving our distribution partners, identifiable by the “powered by The Race Specialists” branding, where both our GTC and the partner’s Distributor GTC will apply.
- Conditions for attending events, especially when tickets are purchased from entities other than the event organizers, who may impose their own terms.
1.2 Distributor GTC: Specifically applies when purchasing through our authorized distribution partners, ensuring the integration of their terms with ours for a seamless customer experience.
1.3 Organizer GTC: Recognizes that event experiences are often crafted by external organizers, necessitating adherence to their distinct terms for event attendance, with The Race Specialists facilitating ticket sales as an agent or commission-based intermediary.
2. Online Account Management
2.1 Account Registration: We offer the convenience of account registration on our digital platforms, urging customers to maintain the confidentiality of their access credentials.
2.2 Account Security: Users are accountable for safeguarding their account details and promptly reporting any unauthorized access suspicions.
2.3 Account Restrictions: The Race Specialists reserves the right to restrict account access if breaches of our GTC are detected, prioritizing the integrity of our services and the security of user data.
2.4 Termination Rights: Users can terminate their accounts at will, while The Race Specialists also retains the right to terminate under specific conditions, such as prolonged inactivity.
3. Making a Purchase
3.1 Event Details: Sourced directly from event organizers, these details are passed on to our customers with diligence, although The Race Specialists cannot guarantee their accuracy.
3.2 Venue Insights: Venue maps provided during the booking process are meant for guidance and may not reflect exact scales.
3.3 Accuracy of Information: Customers bear the responsibility for ensuring the accuracy of their order details, a crucial step for a satisfactory transaction.
3.4 Eligibility: Sales are directed at individuals who are at least 18 years old or have obtained consent from their guardians, promoting responsible purchasing.
4. Financial Transactions
4.1 Pricing Structure: All prices are either inclusive of VAT or net prices with added VAT clearly stated and with additional fees clearly communicated during the booking process for transparency.
4.2 Payment Timeline: Payments are required to be completed promptly upon contract conclusion to secure the delivery of tickets and services.
5. Cancellation and Refund Policy
5.1 Ticket Cancellation: Reflecting the nature of our offerings, tickets for leisure activities are exempt from cancellation rights.
5.2 Supplementary Services: Detailed terms for revocation rights when purchasing additional services through our partners are provided for informed decision-making.
6. Ticket Usage and Restrictions
6.1 General Guidelines: Tickets serve as a gateway to unique experiences, with specific conditions outlined for their personalization and use.
6.2 Resale Limitations: We advocate for the personal use of tickets, setting clear boundaries against their commercial resale to preserve the integrity of the event experience.
6.3 Authorized Transfers: Permissible under certain criteria, facilitating genuine needs without compromising our terms.
7. Liability for Third-Party Events
The Race Specialists acts in good faith to relay event details from organizers but does not bear responsibility for any changes or cancellations imposed by third parties.
8. Guarantee, Refunds, and Liabilities
8.1 Consumer Rights: Applicable statutory warranty rights are upheld for product purchases.
8.2 Refund Eligibility: Outlines specific scenarios where refunds for personalized tickets are possible, adhering to the organizers’ terms.
8.3 Liability Standards: Our liability is thoughtfully limited, focusing on protection against gross negligence and ensuring a fair balance of accountability.
9. Attending Events
9.1 Behavioral Expectations: Attendees are expected to adhere to the conduct rules set forth by organizers and venues, contributing to the safety and enjoyment of all guests.
9.2 Security Measures: Proactive security checks may be conducted to uphold event integrity and participant safety.
10. Health and Safety Regulations
In light of health considerations, specific requirements, including contact tracing and adherence to protective measures, are outlined to ensure the well-being of all event participants.
11. Concluding Provisions
11.1 Legal Framework: French law governs these terms, emphasizing clarity in our operations and customer interactions.
11.2 Jurisdiction: Le Mans, France serves as the primary jurisdiction for resolving disputes, affirming our commitment to accessible legal recourse.
11.3 Dispute Resolution: We encourage the use of the European Commission’s ODR platform for amicable dispute resolution.
11.4 Transferability: Rights and obligations under these terms can be transferred by The Race Specialists, ensuring the continuity of service excellence.